Privacy Policy

Fell Osprey is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you use our website and services.

Information We Collect

We collect information you provide directly to us, including:

• Name and contact details when you fill out enquiry forms
• Email address for communication purposes
• Service preferences and requirements you share with us
• Address information when scheduling in-home consultations

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website address

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and service requests
• Schedule and deliver our plant care services
• Send you relevant information about our services when requested
• Improve our website and service offerings
• Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as necessary to:

• Provide services you have requested
• Comply with legal requirements
• Protect our rights and safety

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant data protection authority

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we securely delete or anonymise it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us at:

Fell Osprey
42 Greenleaf Lane
Surry Hills NSW 2010
Australia

Email: [email protected]